PisoPlay Terms and Conditions – Rules for Using Our Platform

1Acceptance of Terms

By registering an account, accessing the PisoPlay website, or using any of our gaming services, you confirm that you have read these Terms, that you understand them, and that you agree to be bound by them. Your continued use of PisoPlay constitutes ongoing acceptance of the current version of these Terms, including any updates or amendments that may be made from time to time.

If you are accessing PisoPlay on behalf of another person, you represent that you have the authority to bind that person to these Terms. If you do not have such authority, or if you do not personally agree with any part of these Terms, you must not use the platform.

These Terms apply to all PisoPlay services — including PBA Betting, Tongits, Esports Betting, JILI Slots, the VIP Club, the Refer a Friend program, and all deposit and withdrawal functionality.

2Eligibility

To register and maintain an active PisoPlay account, you must meet all of the following eligibility requirements:

• You must be at least 21 years of age. PisoPlay strictly prohibits access and use by minors. Age verification may be required at any time during your account's lifetime.
• You must be physically located within the Philippines at the time of registration and when accessing the platform.
• You must not be a resident of or located in any jurisdiction where online gaming is prohibited by applicable law.
• You must not be a current employee, contractor, officer, director, or immediate family member of a PisoPlay employee in a role that involves platform operations, odds-setting, or payment processing.
• You must be legally capable of entering into a binding contract under Philippine law.
• You must not currently be under a voluntary or involuntary self-exclusion arrangement with PisoPlay or any PAGCOR-licensed operator.

PisoPlay reserves the right to verify your eligibility at any time. Failure to meet these requirements — or providing false information to circumvent them — will result in immediate account suspension and forfeiture of any funds obtained through ineligible play.

3Account Registration and Verification

Each player may register and maintain exactly one PisoPlay account. Creating duplicate accounts — whether under your own name, a family member's name, or any assumed identity — is strictly prohibited. If duplicate accounts are discovered, all accounts involved will be suspended pending investigation, and any bonus funds obtained through the duplicate accounts will be voided.

Accurate Information

You must provide accurate, current, and complete information when registering. This includes your full legal name as it appears on a valid Philippine government-issued ID, your date of birth, your registered mobile number, and a valid email address. Providing false information is grounds for permanent account suspension.

KYC Verification

PisoPlay is required by PAGCOR regulations to verify the identity of all players before processing withdrawal requests. Know Your Customer (KYC) verification requires you to submit a valid government-issued ID — acceptable documents include a Philippine Passport, Driver's License, SSS ID, PhilSys National ID, UMID, Voter's ID, or PRC license. Verification is a one-time process and is reviewed within two to four hours during standard operating hours.

Account Security

You are responsible for keeping your PisoPlay login credentials confidential. Do not share your password with anyone. If you suspect unauthorized access to your account, contact PisoPlay support immediately. PisoPlay will not be held liable for losses resulting from unauthorized account access caused by your failure to secure your credentials.

4Deposits and Withdrawals

PisoPlay supports a range of Philippine payment channels including GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank Online, and Visa/Mastercard debit and credit cards. Full details of supported methods, transaction limits, and processing times are available on the Deposit and Withdrawal page.

Deposit Rules

• The minimum single deposit is ₱100 for e-wallet methods and ₱500 for bank transfers.
• All deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted.
• PisoPlay charges no fees on deposits. Standard fees charged by your payment provider are not controlled by PisoPlay.
• Deposits are credited to your PisoPlay wallet upon confirmation from the payment provider. In the event of a delay exceeding 15 minutes, contact support with your transaction reference number.

Withdrawal Rules

• The minimum withdrawal is ₱200 for e-wallet methods and ₱500 for bank transfers.
• Withdrawals must be directed to a payment account registered in the same name as your verified PisoPlay account. Third-party withdrawals are not permitted.
• KYC identity verification must be completed before any withdrawal will be processed.
• PisoPlay reserves the right to request additional documentation before processing large withdrawals, in compliance with anti-money laundering obligations under Philippine law.
• Withdrawal requests submitted during weekends and public holidays may take slightly longer due to bank processing schedules outside PisoPlay's control.

5Bonuses and Promotions

PisoPlay offers bonuses and promotional incentives including welcome bonuses, weekly cashback, referral bonuses, VIP Club rewards, and seasonal promotions. Each promotion is subject to its own specific terms, which are published on the relevant promotion page at the time the promotion is active.

General Bonus Rules

• Bonus funds are credited to your account in accordance with the specific promotion's terms. Not all bonuses carry a wagering requirement — the VIP Club cashback, for example, is withdrawable immediately with no wagering requirement attached.
• Bonus abuse — defined as systematic exploitation of promotional terms in a manner inconsistent with genuine gaming intent — will result in the cancellation of bonus funds and may result in account suspension.
• Bonuses are available to eligible players only. Players who are found to have multiple accounts will have all bonus funds voided across all accounts.
• PisoPlay reserves the right to modify, suspend, or cancel any promotion at any time, with or without prior notice, where there is evidence of fraud, technical error, or abuse.
• In the event of a discrepancy between a promotional email or notification and the terms published on the official promotion page, the published page terms take precedence.

Referral Bonus Specifics

Referral bonuses are earned when a qualified new player registers using your referral link, completes a minimum first deposit of ₱500, and places at least one qualifying bet within 30 days of registration. The referred player must be a genuinely new player — self-referrals or referrals of existing accounts using alternate identities are prohibited and will void all associated bonuses.

6Betting and Gaming Rules

All bets and game plays on PisoPlay are subject to the specific rules of each game or sport. Rules for PBA Betting, Tongits, Esports Betting, and JILI Slots are published in the relevant section of the platform and are considered part of these Terms by reference.

Bet Settlement

Bets on sports markets are settled based on the official result declared by the relevant governing body — for PBA, the result declared by the Philippine Basketball Association; for esports, the result declared by the tournament organizer. PisoPlay reserves the right to void any bet placed on a market that is subsequently determined to be erroneous due to a technical fault, data provider error, or odds-setting mistake.

Void Bets

A bet may be declared void in circumstances including: the event being cancelled or postponed beyond PisoPlay's stated postponement policy; a clear and obvious pricing error; the market being opened or settled on incorrect information; or evidence that the event result was manipulated. Void bets are refunded to the player's PisoPlay wallet in full.

Maximum Payout Limits

PisoPlay applies maximum single-event payout limits which vary by sport, market type, and bet size. These limits are displayed at the time of bet placement. Where a bet's potential payout exceeds the applicable maximum, the stake will be adjusted proportionally or the bet will be declined at PisoPlay's discretion.

7Prohibited Conduct

The following conduct is strictly prohibited on the PisoPlay platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and referral to the appropriate Philippine authorities:

• Using automated tools, bots, scripts, or any software that generates bets or gameplay actions without genuine human input.
• Exploiting software bugs, errors, or pricing mistakes to gain an unfair advantage. Any winnings obtained through such exploitation are subject to cancellation.
• Attempting to launder money or use PisoPlay for any transaction that violates the Anti-Money Laundering Act (AMLA) of the Philippines or any related regulation.
• Engaging in or facilitating match-fixing, spot-fixing, or any form of corruption in sporting events on which bets are placed.
• Sharing, selling, or transferring your account credentials to another person.
• Creating or operating multiple accounts, whether in your own name or another's, to circumvent limits or claim multiple bonuses.
• Using abusive, threatening, or harassing language toward PisoPlay support staff or other players on any platform-related channel.
• Accessing the platform using VPN, proxy services, or other tools designed to mask your true location for the purpose of circumventing geographic restrictions.

8Responsible Gaming

PisoPlay is committed to promoting responsible gaming practices. The platform provides a range of tools to help players maintain control over their gaming activity, including self-set deposit limits, session time reminders, loss limit alerts, and a voluntary self-exclusion option.

Self-exclusion is available directly from your account settings without requiring you to contact support. Once a self-exclusion is activated, it cannot be reversed for the duration of the selected exclusion period. PisoPlay will not accept deposits or bets from a self-excluded player during this period. Any attempt to circumvent a self-exclusion — including registering a new account — is a breach of these Terms.

If you believe your gaming has become a problem, or you are concerned about a friend or family member, please visit the Responsible Gaming section of the PisoPlay website for resources and support options. Gaming should be fun — if it stops being fun, it's time to take a break.

9Intellectual Property

All content on the PisoPlay platform — including but not limited to the PisoPlay name, logo, website design, game interfaces, text, graphics, software, and data — is the property of PisoPlay or its licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the PisoPlay platform for personal, non-commercial gaming purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise exploit any PisoPlay content without prior written permission.

10Limitation of Liability

To the fullest extent permitted under Philippine law, PisoPlay's total liability to you in connection with your use of the platform — whether arising from breach of contract, tort, or any other legal theory — is limited to the total amount deposited by you in the twelve months preceding the relevant claim.

PisoPlay will not be liable for:

• Losses arising from events outside our reasonable control, including internet outages, payment system failures, or acts of nature.
• Any indirect, incidental, special, or consequential losses, including loss of profits or opportunity, regardless of how they arise.
• Losses attributable to your failure to secure your account credentials.
• Errors in information provided by third-party data providers used for odds compilation, where PisoPlay acted in good faith on the available data.

Nothing in these Terms excludes liability for death or personal injury caused by PisoPlay's negligence, or for fraud or fraudulent misrepresentation on PisoPlay's part.

11Account Suspension and Termination

PisoPlay reserves the right to suspend, restrict, or permanently close any player account at any time, with or without notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent activity, bonus abuse, or money laundering.
• Provision of false or misleading information during registration or verification.
• Failure to complete KYC verification within a reasonable time when requested.
• At the player's own request.
• As required by PAGCOR, a court order, or any other competent authority.

Upon suspension for a breach of Terms, PisoPlay may withhold some or all of the funds in your account pending investigation. If the investigation confirms a breach, PisoPlay may forfeit bonus funds and, where permitted by law, funds obtained through fraudulent activity.

Where an account is closed for reasons unrelated to a breach — such as a player-requested closure — any remaining real-money wallet balance will be returned to the player via their verified payment method within a reasonable timeframe.

12Privacy and Data Protection

PisoPlay collects and processes personal data in accordance with the Philippines' Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules and regulations. The full details of how your data is collected, used, stored, and protected are set out in the PisoPlay Privacy Policy, which is incorporated into these Terms by reference.

By registering a PisoPlay account, you consent to the collection and processing of your personal data as described in the Privacy Policy. You have the right to access, correct, and request deletion of your personal data in accordance with applicable Philippine law. To exercise these rights, contact support via the in-app live chat or at the email address listed in Section 15.

13Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any dispute arising out of or in connection with these Terms shall first be referred to PisoPlay's customer support team for informal resolution.

If a dispute cannot be resolved informally within 30 days, it shall be subject to the exclusive jurisdiction of the appropriate courts of the Philippines. For disputes relating to the platform's compliance with PAGCOR licensing conditions, players may also file a formal complaint with the Philippine Amusement and Gaming Corporation.

14Changes to These Terms

PisoPlay reserves the right to update or amend these Terms at any time. When material changes are made, we will notify you via in-app notification and/or the email address associated with your account at least seven days before the changes take effect, where practicable.

Your continued use of PisoPlay after the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree with any updated Terms, you should cease using the platform and contact support to close your account and arrange for the return of any real-money balance.

The version date at the top of this page indicates when these Terms were last updated. Archived versions of previous Terms are available upon written request to PisoPlay support.

15Contact Us

If you have any questions about these Terms, or if you need to raise a concern about your account, a transaction, or a bet settlement, you can reach PisoPlay through the following channels:

• In-app live chat: Available daily, 9:00 AM – 10:00 PM PHT
• Email: support@pisoplay.net

Support is available in both Filipino and English. When contacting support about a specific transaction or bet, please have your account reference number and transaction reference number ready — this helps us resolve your query faster.